Customer Service


Thank you for your interest in Melinda Y. Butler Jewelry!

Melinda Y. Butler Jewelry is handcrafted in Hawaii. Many of the designs are made in limited quantities and some are one-of-a-kind pieces. I hope you will enjoy browsing this website and purchasing your jewelry! If you are on Oahu, I am available for us to schedule a day to meet if you're interested in doing private shopping or with friends and family. I look forward to hearing from my customers should you have any questions or comments!

 

+ WHAT MATERIALS DO YOU USE?

Materials used to make my jewelry designs include:

  • Semi-Precious Gemstones
  • Freshwater Pearls
  • Crystals from Swarovski®
  • Fine Silver (.999)
  • Sterling Silver (.925)
  • 14k Gold-fill
  • 24k Gold Vermeil
  • 22k or 24k Gold Plated Sterling.

+ ARE YOUR IMAGES ACCURATE?

Colors of the images on this website may differ depending on your browser and computer monitor. Due to the nature of gemstones having unique characteristics, some may have color variations or inclusions. This is natural and is what makes each piece special. The images are approximate representations of the piece you will be receiving. Many customers have commented that their jewelry looks better in person.

+ HOW LONG WILL IT TAKE TO RECEIVE MY JEWELRY?

Your jewerly is make to order. Please allow up to 2 weeks for it to be made before it is shipped. Each design will be inspected again before it is sent to you or your gift recipient. Melinda Y. Butler Jewelry will not be responsible for any items lost during shipping nor any damage that may occur during shipping or after it's received. Your item will be shipped insured up to $50. Should anything happen to your package, you will get quicker results if you contact your local post office or FedEx. If you would like for me to add Delivery Confirmation or additional insurance, please contact me as soon as you've placed your order. Thank you!

+ DO YOU OFFER GIFT WRAPPING?

Yes, your jewelry will come in Melinda Y. Butler branded gift packaging. A black or silver box with a black satin ribbon. It's soft, foam insert may be black or white depending on whichever looks best for the jewelry ordered.

+ WHICH PAYMENT METHODS DO YOU ACCEPT?

CREDIT & DEBIT CARDS

  • APPLE PAY (Safari Browser only)
  • VISA
  • MASTERCARD
  • DISCOVER
  • AMERICAN EXPRESS
  • DINER'S CLUB
  • JCB

Stripe is the payment processor that powers this online shop. Transactions will be quick and secure with Secure Sockets Layer (SSL) technology. Stripe has been certified as a PCI Level 1 Service Provider, the most stringent level of certification available.

If you would like to pay using Apple Pay, the option will display if you are checking out using the Safari browser on a Mac, iPhone, or iPad with the latest iOS 10 or macOS Sierra.

+ HOW MUCH IS SHIPPING?

USPS PRIORITY MAIL - $7
This includes insurance up to $50 and tracking. If you would like additional insurance, please contact me.

OAHU RESIDENTS & VISITORS have the option of receiving free shipping if they are willing to pick up their jewelry from me. Only then should you choose "Pick up" when selecting your shipping method. Please note that your jewelry must be paid for before it is made, shipped, or picked up.

+ WHERE DO YOU SHIP TO?

Currently shipping domestic orders only. If you'd like me to ship to another country, please contact me.

+ WHAT IS YOUR RETURN POLICY?

All sales are final. Returns will not be accepted. You may ask questions about any item before making your purchase. If after receiving your jewelry you have any problems with it such as a necklace being a little too long or short for you, please feel free to contact me anytime. I will be more than happy to help you. Additional fees may apply for repairs or adjustments depending on your situation.

+ HOW DO I CARE FOR MY JEWELRY?

Please treat your jewelry with care and store them in an airtight container to protect them and to minimize oxidation. It is natural for silver and gold materials to tarnish over time. Remove your jewelry before showering or going in the pool or ocean. You can gently clean your jewelry with by wiping with a soft cloth before storing or using mild soap and water to remove the residue from it being worn over time. Gently pat dry with a soft cloth and allow it dry completely before storing. Be careful not to let your chains tangle or stones get damaged.

 

Privacy Policy: We will not sell, share or trade any of your information to any third party. We use cookies to store visitor preferences, record session information, such as products added to the shopping cart, and record historical activity at our site in order to provide you better service when you return to our site. The information that we collect is used to improve the shopping experience. We do not make your email addresses available to other organizations for commercial purposes. If you feel that the site is not following our stated privacy policy, please contact us via email at info@melindaybutler.com or call (808) 341-0773.